Términos del servicio
SHIPPING & DELIVERY
Due to the heavy and bulky nature of the products we sell, usually exceeding 150 Lbs, each shipment will be carefully palletized and shrink wrapped for a safe shipment. We only use well known common carriers and LTL freight companies for our shipments, such as FedEx Freight. Shipments, weighing less than 150 Lbs may be shipped by FedEx other other express ground service companies. Deliveries take place usually within 5 to 10 days of leaving our warehouse in South Florida. Someone must be available to receive the delivery upon arrival, or additional delivery charges may incur. We do not provide lift-gate service. All shipments usually leave our shipping center the next day after the order is confirmed. We provide full shipping details and tracking information via email. It is imperative that we have your valid phone number in the file, for the truck driver to call in case of delivery difficulties. Please always provide clear address and a phone number when checking out.
Orders placed online at our web site are always processed immediately and usually shipped the next day. We check each order and may contact you if we notice any irregularities, such as any system matching issues. Please always assure to leave a phone number and an email address we can reach you. We are open Monday through Friday of every week of the year, except official US holidays. If in any doubt, you may always call, email or use our online chat to help you select and order the right equipment.
PAYMENT PRICING, & PROMOTIONS
Payments for your purchases must be processed through any of the accepted payment methods available at our automated and secure checkout system. Pricing shown is our net and deeply discounted pricing, excluding freight and any applicable Florida sales tax (sales tax is applicable for shipments to addresses within Florida only). From time to time, we run pricing specials and other promotions. To take advantage of such discounts, a promotional coupon code must be entered at checkout. System will automatically calculate the appropriate discounts.We encourage you to subscribe to our mail lists to receive timely notifications from us regarding our promotions as well as other information regarding our product line. For large project sales, distributorship inquiries and export business please contact us.
You can access your pending and past orders and review their status at any time by clicking the link on the bottom of our homepage called "Orders and Returns". You will need to enter the required and related information to view this information.
UPDATING ACCOUNT INFORMATION
You can update your address, phone or other personal information, at any time by clicking the link on the top of our homepage called ACCOUNT. You will need to sign into your account using your username and password.